Return and Refund Policy

Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Faulty or damaged items
If your Switch Mate arrives damaged, or a fault appears in normal use, email contact@switchmates.com.au within 30 days of delivery with your order number and a photo. We'll arrange a replacement or a full refund, including postage, at no cost to you.

Change of mind
We accept change-of-mind returns within 30 days of delivery, provided the item is unused, in its original condition and the adhesive tabs have not been removed from their backing. Return postage is at your expense, and we recommend a tracked service. Once we receive and inspect the item, we'll refund the purchase price to your original payment method within 5 business days. Original shipping charges are not refunded.

If it doesn't fit your switch
Switch Mates fit most standard Australian light switches with a straight edge side profile deeper than 12mm. They do not fit newer slimline switches that sit flat against the wall (including Clipsal Iconic slimline, Clipsal Pro and Hager Allure). Please check our Fit Guide before ordering.

If you've checked and it still doesn't fit, get in touch. We'd rather sort it out than have you stuck with something that doesn't work.

How to start a return
Email contact@switchmates.com.au with your order number and the reason for return. We'll reply with the return address and instructions. Please don't send anything back before contacting us.

Refund timing
Refunds are processed to your original payment method. Depending on your bank, funds can take a further 3–10 business days to appear.